There's a version of growth that looks impressive on the surface but quietly exhausts you from the inside — more calls, more trucks, more chaos. And then there's the kind of growth Andrew Manning at Backup Plumbing in La Grange, Kentucky experienced: $150,000 more in revenue in their first year with PSC, while actually reducing call volume by 30%.
That's not a typo. They made significantly more money by doing fewer jobs. That's what happens when a team stops selling and starts serving.
The Shift That Changed Everything
When Andrew and his team came to The Plumbing Sales Coach, they weren't broken. They were a solid operation with good people. But like most plumbing companies, they were leaving money on the table on every single call — not because they were lazy or dishonest, but because nobody had ever taught them how to have a real conversation with a homeowner.
Chris doesn't teach pressure tactics. He doesn't teach scripts designed to manipulate. What he teaches is a philosophy: when you lead with genuine service, better sales are the natural result — not the motivating factor.
Andrew put it better than we ever could:
“He may be called ‘The Plumbing Sales Coach,’ but I consider him ‘The Plumbing Service Coach.’ When you follow his philosophy of customer service, better sales are the natural result rather than the motivating factor.”
That reframe — from selling to serving — is what unlocks the numbers.
What the Numbers Actually Mean
A 30% reduction in call volume while growing revenue by $150,000 means one thing: average ticket went up substantially. The team at Backup Plumbing learned to present complete solutions, communicate the value of their work clearly, and stop undercharging for their expertise.
They didn't need more leads. They needed to do more with the leads they already had. And since that first year, Andrew says all metrics of success have continued to improve. This isn't a one-time spike — it's a compounding shift in how the business operates.
More Than a Client Relationship
One thing Andrew mentioned that says everything about why PSC works:
“Chris cares more about impacting people than anything — members of his program are not merely clients, they are who he has chosen to invest in.”
That's the difference between a coaching program and a community. When you join PSC, you're not buying a course. You're joining a group of plumbing professionals who are all committed to the same standard — and you have a coach who is personally invested in your success.
Andrew's Bottom Line
“Whether a company is thriving or struggling, I would recommend The Plumbing Sales Coach to anyone without hesitation.”
— Andrew Manning, Backup Plumbing
If you put in the effort to apply what Chris teaches, the results will speak for themselves. Backup Plumbing is proof.
Ready to transform your plumbing business like Andrew did?
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